Unified Communication (UC) & Business Headsets Market Growth and Forecast, 2014 - 2025

The unified communication technology is responsible for establishing simultaneous connections among various communication devices located at remote locations. Rise in adoption of unified communication (UC) and business headsets in the call centers, is expected to double market value of unified communication (UC) & business headsets market. Growing popularity of unified communication (UC) & business headsets in the call centers is credited to higher productivity levels among employees and interactive communication with clients. Increasing demand for various businesses is anticipated to boost growth of the market over the forecast period. Unified communication (UC) and business headsets provides customers with advantages such as email services, instant messaging, web-conferencing, online webinars, and sharing of multiple devices on a single platform.

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Employers, in present times are more favorable towards adoption of cost-cutting strategies such as work from home and bring your own device (BYOD) policies, thus reducing the need for excess of office space. Due to such policies and flexible work routines, employees are more likely to prioritize use of the unified communication (UC) & business headsets to completely eliminate any external disturbances during important work related calls and communication. These factors coupled with high-level of efficiency while performing office-related tasks are expected to fuel growth of the unified communication (UC) and business headsets industry in coming years.

Wireless headset is one of the fastest growing segment in the UC & business headsets market with significant revenue generation in last couple of years. Growing popularity of the wireless headset segment is credited to advantages such as ease to use and cost-effectiveness. Headsets that are adopted for performing business related tasks are commonly lightweight, and has in-built Wi-Fi and Bluetooth systems, thus offering required flexibility during various business processes.

Unified communications (UC), is termed as a marketing technique that involves integration of various business communication solutions including instant messaging applications, video & audio calling, web conferencing, fixed mobile convergence (FMC) system, and data sharing. The unified communication services also offer desktop sharing, call monitoring and speech recognition with non-real-time communication services like integrated voicemails, and e-mail as well.

Unified communications (UC) is set of communication devices that allows a reliable and unified user interface. Interactive and unified user interface is one of the prominent factors driving demand of the unified communication technology, in recent years. Business headsets are specifically designed and optimized for their use in soft phones, or communication channel on particular computer which is connected to work-place telephone system and behaves as a real telephone.

The unified communication (UC) & business headsets industry is divided into regional market segment such as North America, Europe, Asia-Pacific, Latin America and Africa. North America has shown major growth in recent years owing to the rise in the implementation of latest technologies and existence of well-established infrastructure. Asia-Pacific region is predicted to hold a major market share in the unified communication (UC) and business headsets market with massive growth in forecast period. Countries such as India, China and Singapore are leading the Asia-Pacific market with favorable governmental policies and reforms, substantial infrastructural development in the region coupled with increasing investment by leading industry players in the market.

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